PRIVACY POLICY

DESERT OASIS LLC

Last Updated: November 2025

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INFORMATION WE COLLECT

When you visit our website or submit information through our forms, we may collect:

  • Personal Information: Name, email address, phone number, mailing address
  • Demographic Information: Age, household size, income range, travel preferences
  • Communication Preferences: How and when you prefer to be contacted
  • Technical Information: IP address, browser type, device information, website usage data
  • Marketing Data: How you found us, which ads you clicked, pages visited
  • SMS Data: Mobile phone number, carrier information, opt-in timestamp, message delivery status

HOW WE USE YOUR INFORMATION

We use the information collected to:

  • Process your request for travel club information and complimentary vacation offers
  • Schedule and confirm your presentation appointment
  • Send SMS appointment reminders and booking confirmations
  • Provide customer service and respond to inquiries
  • Send promotional materials about Desert Oasis Club memberships and travel deals
  • Deliver text message communications about exclusive offers and updates
  • Customize marketing communications based on your interests
  • Improve our website and services
  • Analyze marketing campaign effectiveness
  • Comply with legal obligations including TCPA and A2P compliance requirements

SMS COMMUNICATIONS PRIVACY

Collection and Use of Mobile Phone Numbers:

When you provide your mobile phone number and consent to SMS communications, we collect and use this information to:

  • Send appointment confirmations and reminders
  • Provide booking updates and travel information
  • Deliver promotional offers and exclusive member benefits
  • Send service-related notifications
SMS Consent and Opt-In:
  • Consent is obtained through checkbox opt-in on web forms, keyword responses, or verbal consent
  • You must affirmatively agree to receive SMS messages before we send them
  • Consent is documented with timestamp and method of collection
  • You can withdraw consent at any time by texting “STOP”
Message Frequency and Content:
  • You may receive up to 5 SMS messages per week
  • Message types include: appointment reminders, booking confirmations, promotional offers, and service updates
  • Message frequency varies based on your interaction with our services
  • We do not send unsolicited messages to numbers that have not opted in
SMS Data Sharing and Protection:
  • Your mobile phone number will NEVER be sold, rented, or shared with third parties for their marketing purposes
  • We may share your SMS data only with:
    •   Our SMS service provider (Go High Level/LeadConnector) for message delivery
    •   Carriers as required for message transmission
    •   Legal authorities when required by law
  • Your SMS consent is separate from other communication preferences
  • Opting out of SMS does not affect other communication channels
Carrier and Cost Information:
  • Standard message and data rates apply based on your mobile carrier plan
  • Desert Oasis LLC does not charge for SMS messages
  • Compatible with major U.S. carriers (AT&T, T-Mobile, Verizon, Sprint, etc.)
  • Carriers are not liable for delayed or undelivered messages
  • Message delivery may be affected by network conditions
SMS Opt-Out and Data Retention:
  • Reply “STOP” to any message to unsubscribe immediately
  • After opt-out, you will receive one final confirmation message
  • Opt-out requests are processed within minutes
  • We retain opt-out records to ensure compliance and prevent future messages
  • SMS data is retained for compliance purposes as required by TCPA regulations
  • You can request deletion of your SMS data by contacting privacy@desertoasisclub.com

 

INFORMATION SHARING

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • RSI Vacations: Our fulfillment partner for travel services and member benefits
  • Miracle Hot Springs: Our resort partner for exclusive member benefits
  • Marketing Partners: Qualified travel and hospitality companies for special offers (excludes SMS data)
  • Service Providers: Third-party vendors who assist with website hosting, email communications, SMS delivery (Go High Level/LeadConnector), call center operations, and appointment scheduling
  • Legal Requirements: When required by law or to protect our rights and safety

Important: Your mobile phone number and SMS consent are NOT shared with marketing partners or third parties for their own marketing purposes. SMS service providers only have access to deliver messages on our behalf.

 

COMMUNICATION PREFERENCES

By providing your contact information, you consent to receive
  • Phone calls regarding your appointment and travel club information
  • Text messages for appointment confirmations, reminders, and special offers (if you opt in)
  • Emails about Desert Oasis Club benefits, travel deals, and member savings
  • Postal mail with vacation offers and club information
You may opt out of promotional communications at any time by:
  • SMS: Reply “STOP” to any text message
  • Phone: Call our customer service line at 1-800-989-4122
  • Email: Click unsubscribe links in emails or email privacy@desertoasisclub.com
  • Mail: Write to us at 10625 Palm Drive, Desert Hot Springs, CA 92240
  • Website: Contact us through our website contact form

Note: Opting out of one communication channel does not automatically opt you out of others. Each channel is managed separately for your convenience.

 

DATA SECURITY

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
  • Encryption of data in transit and at rest
  • Secure servers with restricted access
  • Regular security audits and updates
  • Access controls and authentication protocols
  • Secure SMS platform with A2P 10DLC compliance
  • Monitoring for suspicious activity

However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

 

COOKIES AND TRACKING

Our website uses cookies and similar technologies to:
  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Provide personalized content and advertisements
  • Track the effectiveness of our marketing campaigns
  • Enable retargeting ads across social media and websites
  • Measure conversion rates and lead quality
  • Correlate website visits with SMS opt-ins for attribution

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

 

RETARGETING AND ADVERTISING

We use retargeting technologies to show you relevant advertisements on other websites and social media platforms. This includes:
  • Facebook and Instagram ads based on your website visits
  • Google ads across their advertising network
  • Display advertising on partner websites
  • Connected TV advertising on streaming platforms
  • Cross-device tracking to provide consistent messaging

You can opt out of targeted advertising through your social media settings or industry opt-out tools like the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI).

 

CHILDREN’S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will delete it promptly.

 

CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information is collected and how it’s used
  • Request deletion of personal information
  • Opt out of the sale of personal information (we do not sell personal information)
  • Receive equal service and pricing regardless of privacy choices
  • Know categories of third parties with whom information is shared

To exercise these rights, contact us at privacy@desertoasisclub.com or call 1-800-989-4122.

 

TCPA AND SMS COMPLIANCE

We comply with the Telephone Consumer Protection Act (TCPA) and related regulations:
  • We obtain express written consent before sending promotional SMS messages
  • We provide clear opt-out mechanisms in every message
  • We honor opt-out requests immediately
  • We maintain records of consent and opt-outs
  • We comply with A2P 10DLC registration requirements
  • We do not use autodialers without proper consent
  • We respect Do Not Call registry requirements

 

CONTACT INFORMATION

For questions about this privacy policy or to exercise your privacy rights, contact us:

DESERT OASIS LLC
Email: info@desertoasisclub.com
Privacy Inquiries: privacy@desertoasisclub.com
Phone: 1-800-989-4122
Mail: 10625 Palm Drive, Desert Hot Springs, CA 92240

For SMS-specific inquiries:

  • Text “HELP” to our SMS number for assistance
  • Text “STOP” to opt out of SMS messages
  • Call 1-800-989-4122 for support

 

TRAVEL INDUSTRY DISCLOSURE

Desert Oasis Club is a travel membership organization offering vacation savings and travel benefits. We work with various travel partners and suppliers to provide member benefits. Membership presentations may include information about travel packages, vacation ownership opportunities, and related travel services.

 

CHANGES TO THIS POLICY

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates when changes were last made. We will notify you of material changes through:

  • Email notification to your registered email address
  • Prominent website notice on our homepage
  • SMS notification if changes affect SMS communications (for opted-in users)

Continued use of our website or services after changes constitutes acceptance of the updated policy.

 

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

DATA RETENTION

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this privacy policy
  • Comply with legal obligations and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Maintain opt-out and do-not-contact records indefinitely for compliance

SMS-specific data retention:

  • Active opt-in records: Retained while subscription is active
  • Opt-out records: Retained indefinitely to ensure compliance
  • Message logs: Retained as required by TCPA regulations (typically 4-7 years)

You may request deletion of your data by contacting privacy@desertoasisclub.com, subject to legal retention requirements.

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By submitting your information, you acknowledge that you have read and agree to this Privacy Policy and understand how your information, including mobile phone number and SMS data, will be collected, used, and protected.